I do not know where to start! Unfortunately you can only give 5 starts, there needs to be a 10 start exception, just this once! Mrs.Huang Shelly handled my sale, and what a perfect example of customer service. On the actual order, we added a bill changer, which drove a slight redesign, she handled everything perfectly and got the exact machines I desired. She then arranged the transportation and had them shipped to my door, all inclusive! Which made my life so much easier! There was a hiccup with the transportation company destroying one of the crates and then damaging one of the machines, 100% fault of transportation company, but she took the "bull by the horns" and stayed on the case until it was resolved. She is the epitome of customer service. The machines are exactly what I ordered and the quality is great. The electronic controls make it easy to program the variables you want. My only negative would be the instruction translation to English could be better.